About Heather Misajet
I am 18+ years of age Yes
I am an experienced professional in travel/retail/healthcare industries . Consistently demonstrating company-leading performance in sales & customer service.
Areas of focus include: Sales, Customer Service, and Service Recovery. I routinely work with business software applications including Microsoft Suite, Salesforce & Intuit QuickBooks.
2019 - 2020
Laid off due to Coronavirus and EU Travel Ban. Role includes managing sales for new route launch of daily flight service from Newark to Paris Orly. Negotiate and manage agreements with prospective trade accounts such as Corporate and Leisure Travel Agencies, Tour Operators, OTAs, and TMCs. Oversee management of existing accounts. Utilizing ARC to compile statistics and report sales on the US Market to HQ in Paris. Conduct product presentation/agent education in person and via webinar as well as providing sales and GDS support. Participate in travel industry trade shows. Organizing and attending FAM Trips. Assist with event management, PR strategy, Press Trips and marketing.
2019 - 2019
Role includes executing sales objective for the US and Pacific Market by effectively educating French bee as the low-cost carrier of choice for France & Tahiti. Assisting travel agencies, tour operators, and individuals with group bookings. Negotiate and manage existing agreements with trade accounts. Conduct product presentation in person and via webinars as well as providing sales and GDS support. Utilize Amadeus on a daily basis for various tasks associated with the role. Participate in travel industry trade shows. Assist with event management, PR strategy including Press Trips, and marketing.
2018 - 2019
. Role includes processing native English speaker applications for teaching/volunteering opportunities with Angloville. Interview candidates from all over the world via phone and internet video channels. Allocate teaching opportunities throughout Eastern Europe to successful candidates. Maintain communication with in-coming Angloville participants. Assist with travel arrangements coming to/within Eastern Europe. Develop new recruitment channels and track leads with Pipedrive. Proofread documents translated from Polish to English.
2014 - 2018
. Role includes assisting clients in securing travel arrangements that meet specific personal or program requirements/needs. Book domestic and international reservations for air travel, rail tickets, hostels/hotels and tours. Utilize several systems for booking including Amadeus, Dolphin Dynamics, and Salesforce. Advise and sell various travelers insurance policies. Process payment via credit card or invoicing. Meet monthly sales goals. Stay educated on airline rules, regulations and current affairs. Provide excellent customer service/problem solving for delays, trip cancellation, date changes, and general travel related inquiries.
Recognized as a top-seller in the organization meeting and exceeding monthly sales goals. Selected multiple years to represent STA at the annual Roadshow & study abroad fairs on US college campuses
2020 - Present
Retail business specializing in unique travel accessories and jewelry from the United States & locations around the world. Creator of all original design pieces. Attend trade shows to source unique inventory and network with industry professionals. Content creator of the business website, creator of material for social & business networking presence. Create all aspects of affordable luxury marketing plan including merchandise staging & pricing. Direct sales at select art, craft, and trade show events.