About Nastashia Wali

  • I am 18+ years of age Yes
  • Viewed 121

About me

I grew up in England and have now been in the hotel industry for 5 years in the USA and have enjoyed continuously growing while making my way up the career ladder. I also enjoy sports such as golf and soccer and continue to play in different leagues. In my free time, I can be found often listening to music, writing, or working out.

Experience

  • 2019 - Present
    Yotel

    Junior Mission Control Manager

    Resolved guest complaints and disputes in a professional manner
    Promoted a positive environment to achieve job satisfaction.
    Performed excellent guest service satisfaction which resulted in repeat visits and outstanding hotel reviews.
    Trained new employees and provided recurring training to existing employees.
    Acted as Manager on duty in the absence of management.
    Ability to perform projects and tasks assigned to me by the senior and director of the front desk efficiently and on time.

  • 2018 - 2019
    Colwen Hotel Management - The Row - Autograph Collection

    Front Desk Agent

    Greeted, assigned, registered, and checked out guests to brand standards
    Maintained room availability and guests\’ accounts
    Computed bills, collected payments, and made updates and changes for guests
    Confirmed reservations, multi-tasked by answering phones from current and future guests
    Tended to needs and requests of all guests by providing 5-star customer service skills
    Trained new agents on daily tasks and procedures and policies
    Coordinated and communicated closely with other departments to expedite guest services and operational processes which contributed to the hotel being ranked 3rd best hotel in the US and 44th in the world.
    Ensured all operations and cash handling were done per policy and procedures.

  • 2016 - 2018
    Colwen Hotel Management - AC Cambridge

    Server/ Banquet Server/Bartender

    Accurately recorded orders and partnered with the team to serve food and beverages that exceeded guests\’ expectations.
    Ensured the execution of brand standards were met
    Trained new and temporary staff on daily tasks and Micros
    Mastered a POS computer system for order taking
    Assisted management with inventory control
    Traveled to different high volume locations AC Boston Downtown and AC Medford for support and training.

  • 2008 - 2012
    Kelley Greens Golf Club

    Assistant Golf coach

    Supervised camp attendees
    Guided and taught golfing activities
    Set up and ensured all equipment was stored properly and safely
    Worked one on one with camp attendees
    Performed administrative tasks

Skills