About Nastashia Wali
I am 18+ years of age Yes
I grew up in England and have now been in the hotel industry for 5 years in the USA and have enjoyed continuously growing while making my way up the career ladder. I also enjoy sports such as golf and soccer and continue to play in different leagues. In my free time, I can be found often listening to music, writing, or working out.
2019 - Present
Resolved guest complaints and disputes in a professional manner
Promoted a positive environment to achieve job satisfaction.
Performed excellent guest service satisfaction which resulted in repeat visits and outstanding hotel reviews.
Trained new employees and provided recurring training to existing employees.
Acted as Manager on duty in the absence of management.
Ability to perform projects and tasks assigned to me by the senior and director of the front desk efficiently and on time.
2018 - 2019
Colwen Hotel Management - The Row - Autograph Collection
Greeted, assigned, registered, and checked out guests to brand standards
Maintained room availability and guests\’ accounts
Computed bills, collected payments, and made updates and changes for guests
Confirmed reservations, multi-tasked by answering phones from current and future guests
Tended to needs and requests of all guests by providing 5-star customer service skills
Trained new agents on daily tasks and procedures and policies
Coordinated and communicated closely with other departments to expedite guest services and operational processes which contributed to the hotel being ranked 3rd best hotel in the US and 44th in the world.
Ensured all operations and cash handling were done per policy and procedures.
2016 - 2018
Colwen Hotel Management - AC Cambridge
Accurately recorded orders and partnered with the team to serve food and beverages that exceeded guests\’ expectations.
Ensured the execution of brand standards were met
Trained new and temporary staff on daily tasks and Micros
Mastered a POS computer system for order taking
Assisted management with inventory control
Traveled to different high volume locations AC Boston Downtown and AC Medford for support and training.
2008 - 2012
Kelley Greens Golf Club
Supervised camp attendees
Guided and taught golfing activities
Set up and ensured all equipment was stored properly and safely
Worked one on one with camp attendees
Performed administrative tasks